General guidelines and restrictions
Here you will find a simple overview of highlighted restrictions and nice-to-know guidelines
Smoking is not allowed in any of TADAA!’s vehicles.
For the sake of other members, please keep the vehicles smoke-free.
Pets of any kind are not allowed in the cars, including dogs, cats etc.
When sharing a car with other TADAA!-members, we kindly ask you to show consideration to allergy sufferers.
Always leave the car in good condition
Please take a look around the car for belongings and/or trash of any kind before leaving the car.
Forgot something? Customer service is available 24/7.
From A to A
Any trip in a TADAA!Car starts and ends at the same location. We call this “A-A transportation”. Choose between one or more vehicles, depending on the number of available cars in your area.
You need a smartphone
You lock/unlock the car via the App on your Smartphone. Your phone needs to have the latest software version in order to fully support the App. At least IOS 10.0 for iPhones, and 5.0 for Android phones.
Read more about how to download or update your TADAA! App here.
Valid driver’s license
In order to become a member of TADAA!, you need to have a valid and readable driver’s license approved by Danish Transportation Authorities.
You can always cancel your booking
You can always cancel your booking. Cancel at least six hours before your booking starts, and no fee will be charged. See the different fees below.
You will receive up to 5 unspent hours the next month
What happens if you have a subscription and you don’t use up all of the hours included in the subscription?
If you have hours in excess in a month, our system automatically transfers up to 5 unspent hours to the next month.
For example: You have a small subscription with 12 hours included per month. However, you only used 7 hours last month. Now the system automatically transfers the remaining 5 hours to your account for you to use next month. Hence, you will have a total of up to 17 hours available next month.
Even though you convert your subscription to “Pay-per-Use”.
When you return to late
If another TADAA!-member is delayed or cannot start their trip due to late return, you will receive a fee of 200,- DKK.
The first 100,- DKK. goes to the affected member, and the other 100,- DKK. is a late return fee.
In case of delay, please call TADAA! customer support at +45 41 200 700.
You have full responsibility
Once a TADAA!Car is booked from your account, with your account details, you have full responsibility of the car – no matter if you let another person drive the car.
In other words, you have the insurance liability and will have to pay the “self-paid amount” or the total amount for the damaged on the car, in case grossly negligent behavior – including parking and/or speeding tickets.
You pay the fines
If you receive a speeding ticket whilst driving, we forward the fine to you. You are responsible for paying any parking tickets you might incur. If TADAA! receives a late payment reminder including a fee, the amount will be withdrawn from your credit card.
Check-in 5 minutes before start
5 minutes before your booking starts, you will be able to check-in via the TADAA! app. Your status change from “ingen aktiv booking” (translation: no active booking) to “check-in”.